While this doesn't mean that air travel is now a breeze, what it does mean is that you now have more rights and more control over your money.
The DGCA has revised air ticket refund norms, allowing passengers to cancel or change tickets without additional charges within 48 hours of booking, subject to conditions. The new rules also address name correction fees and medical emergency cancellations.
The airlines has been directed to pay a compensation of about Rs 1.4 lakh with nine per cent interest per annum from the date of travel, to former MLA and advocate Nizamudeen, the affected passenger.
Passengers complained of last-minute alerts, lack of communication and long queues as flight operations continued to be hit nationwide.
'They are saying that there is a pilot shortage which is not correct, but if it was true, did they suddenly come to know this on December 5?' 'If they didn't have crew, why did they seek approval for a winter schedule? To get the approval, the operator has to show crew strength and also a buffer of crew available.' 'If they had a crew crunch, why did they ask for extra flights? Or was it something else that made them so sure that they would get away with this exemption and bans?'
Long queues, passengers in tears, and repeated flight cancellations created a morning of severe disruption at Ahmedabad's Sardar Vallabhbhai Patel International Airport on Saturday, as IndiGo continued to face nationwide operational delays.
Taking note of numerous complaints on refund on air tickets, the government on Thursday issued a new set of rules which stipulate that the amount should be refunded within seven days of the tickets being cancelled. The Directorate General of Civil Aviation (DGCA) issued the rule or Civil Aviation Requirement (CAR), making it effective forthwith.
The airline has also decided that no penalties will be levied on tickets refunded/re-validated/re-issued/re-booked on a subsequent flight, due to flight disruptions, cancellation or combination or over-flying/delay of over an hour.
International airlines are offering affected passengers an option of refund, vouchers, discounts on future bookings, and the opportunity to hold tickets for up to two years following travel bans.
'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'
New rules will unnecessarily make the airlines responsible for reasons beyond their control
The move would come as a relief to air passengers.
During this 24-hour "lock-in period", passengers would be able to make correction in name or amend the travel date free of cost
'I was stunned when he started crying and profusely apologising to me, begging me not to lodge a complaint against him because he is a family man and did not want his wife and child to be affected by this incident'
No-frills carrier Go First filing for insolvency proceedings and cancelling flights is bad for the airline industry as the move will reduce capacity and could push airfares in certain routes, travel agents' grouping TAAI said on Wednesday.
The airline has launched a series of discount offers since January this year.
No-frill carrier SpiceJet on Monday announced compensation to passengers for delay or cancellation of flights due to factors within their control, through travel vouchers worth Rs 500 or Rs 1,000.
Airlines have opposed the rules that make it compulsory for them to pay compensation to passengers in case a flight is delayed by more than four hours
It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines.
Monsoon delay? Claiming compensation from an airline isn't easy.
The first such train left Mumbai's Chhatrapati Shivaji Maharaj station for Varanasi at 12.10 am. The Northern Railway bore 60 per cent of the traffic of these trains with 118 running over its network, including 100 either terminating or originating from the zone, and nine others passing through it.
Indian fliers regularly face issues like lost baggage, refund on cancellation and harassment by staff at airports
While in a statement issued earlier, the Railways had said that these trains will be fully non-air conditioned, on Wednesday it said that these will have both AC and non-AC classes and fully reserved coaches.
While diligent paperwork helps claim tax benefits, with employers under pressure from the government, any lapse in documentation by an employee will lead to sharp cuts in salary.
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